Elevated Errors in the JobNimbus Application

Incident Report for JobNimbus

Postmortem

Service Disruption on July 13, 2026: Slow Loading and Delayed Data Updates

Posted July 16, 2026

Summary — On the afternoon of Monday, July 13, 2026, some JobNimbus customers experienced slow-loading pages and a delay between saving information and seeing it appear. The issue began around 1:00 PM Mountain Time, was substantially mitigated within about two hours, and was fully resolved the same evening. Data saved during this window was stored safely the entire time; the delay was in how quickly it became visible, not whether it was recorded.

What happened — JobNimbus keeps your data continuously indexed so pages and searches load quickly. On July 13, a third-party integration driving automations entered a loop. The resulting fanout caused multiple re-index operations and backlogs in inter-related systems. The symptoms observed were from the indexes being slow to respond to queries from the web and mobile clients.

Timeline (MT): 1:07 PM unusual pattern begins · 1:14 PM monitoring alerts on-call, investigation starts · ~2:00 PM issue identified and mitigations are put in place · 3:20 PM primary impact mitigated · 6:54 PM fully resolved.

Post-Incident Actions
Additional preventative logic, as well as detection and mitigation mechanisms have been put in place to ensure no recurrence.

We hold ourselves to a high reliability standard and fell short on July 13. We apologize for the disruption and appreciate your patience. Questions or still seeing issues? Contact support.

Posted Jul 16, 2026 - 21:03 MDT

Resolved

We root cause has been resolved and backend processing is caught up. We will post an RCA summary within 48 hours. We apologize for any inconvenience. Thank you.

Posted Jul 13, 2026 - 19:47 MDT

Update

We continue to work on backend changes to ensure no recurrence and resolve all lingering queues. Platform is operational.

Posted Jul 13, 2026 - 17:26 MDT

Monitoring

The root cause has been fully identified and isolated. We are pushing fixes to resolve all remaining backend queues and are monitoring impact. We will keep the incident open until this work is fully completed.

Posted Jul 13, 2026 - 15:57 MDT

Update

Backend performance metrics have improved to normal operations along with a reduction in error rates. We are still observing delays some asynchronous processes, but the web application and mobile application are up and operating. Work on full resolution continues and updates will still be posted within 30 minute intervals. Thank you for your patience.

Posted Jul 13, 2026 - 15:31 MDT

Update

The in-progress mitigation is working through a backlogged queue to restore normal operations. Current ETR is ~3:20pm.

Isolation and full resolution of root cause is still in progress.

Posted Jul 13, 2026 - 14:53 MDT

Identified

Mitigations are in place to restore operations while the root cause is addressed. We are observing improvements in backend query times as well as a reduction in error rates. Thank you for your patience.

Posted Jul 13, 2026 - 14:31 MDT

Update

Teams have identified a possible root cause and are working on resolution and possible mitigations to restore service.

Posted Jul 13, 2026 - 14:10 MDT

Investigating

We are currently observing elevated errors and degraded performance in the backend of the JobNimbus web and mobile applications. There may be disruptions to the viewing of estimates from the jobs page or the creation of new records. Will post status updates every 15 minutes until resolved.

Posted Jul 13, 2026 - 13:55 MDT

This incident affected: Web Application Performance and Mobile Application Performance.