Resolved -
We have confirmed the mitigating fix has had the desired impact and mobile users are now able to create activities on the latest version of iOS. A full RCA will be posted in the next 24 hours.
May 11, 16:14 MDT
Monitoring -
We have deployed the mitigating fixes and are monitoring recovery.
May 11, 15:42 MDT
Update -
We have confirmed the root cause and are taking steps to mitigate and resolve the issue. We will continue to monitor the status as the fix rolls out.
May 11, 13:17 MDT
Identified -
We have identified a potential candidate for the root cause of the issue. We are determining the next course of action towards a resolution.
May 11, 12:56 MDT
Investigating -
We are currently investigating this issue.
May 11, 11:35 MDT
Update -
We are continuing to monitor for any further issues.
May 11, 11:32 MDT
Monitoring -
We are aware of an issue where some mobile app users are unable to create activities such as notes on job records. This is affecting a limited subset of users on the latest iOS release. We have identified the issue and are monitoring recovery to the affected users.
May 11, 11:28 MDT
Update -
We are continuing to investigate the root cause of the issue. We will provide an update by 12:30 Mountain.
May 11, 11:28 MDT
Update -
We are aware of an issue where some mobile app users are unable to create activities such as notes on job records. This is affecting a limited subset of users on the latest iOS release. We are actively investigating the issue.
May 11, 10:49 MDT
Investigating -
An issue with the latest iOS release was identified. We are investigating and will post a follow-on message shortly.
May 11, 10:48 MDT